Can I change disability support providers?

The NDIS says the provider you choose to work with is up to you, and that you can change at any time if you’re unhappy with them. You choose your providers and supports even if someone else manages paying your invoices.

Before changing, it helps to check your current service agreement, since it may set out how changes or ending the agreement work. The NDIS recommends having a service agreement when you start with a new provider.

If your plan is self-managed or plan-managed and you’re considering Access, we can talk through the practical steps without pressuring you to proceed. Access is an unregistered NDIS provider and can’t support NDIA-managed plans.

Sources

• NDIS — Guide to using your funding
• NDIS — What is a service agreement

Talk to us about changing providers.